Playvox

FEBRUARY 13, 2023

But your service center can’t afford to tip the scales in the other direction. Related eBook: Three Steps To Creating A Winning Customer Experience Strategy Impact Of Quality Management On Agent Engagement The employee experience is a vital part of customer interaction success. of revenue.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Playvox

JULY 14, 2023

Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

SharpenCX

FEBRUARY 18, 2020

When you find the root cause of your agents’ stressors, you can identify where they need to grow and where your contact center needs to improve. Check out this eBook with actionable items you can begin implementing today to grow your call center manager skills. The work of a call center manager is far from tedious.

Call Center 84

Call Center Coaching Management Contact Center 84

SharpenCX

MARCH 10, 2020

Download Now: Pick up 7 Coaching Best Practices in this Ebook. Metrics are essential to successfully managing a call center team. Managing a call center team with a healthy culture is critical for success. Even the best agent will eventually get tired of their job if morale is consistently low. Get the guide.

Call Center 67

Call Center Management Coaching Metrics 67