Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive
SharpenCX
FEBRUARY 18, 2020
Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. When you find the root cause of your agents’ stressors, you can identify where they need to grow and where your contact center needs to improve. The work of a call center manager is far from tedious.
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