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industry standards

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

SharpenCX

FEBRUARY 18, 2020

Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. When you find the root cause of your agents’ stressors, you can identify where they need to grow and where your contact center needs to improve. The work of a call center manager is far from tedious.

Call Center

Call Center Coaching Management Contact Center

Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics

SharpenCX

MARCH 24, 2020

Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. First Contact Resolution. Overall U.S.

industry standards

industry standards Metrics Call Center Wait times

Customer Contact Central

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics

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