Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics
SharpenCX
MARCH 24, 2020
Metrics motivate, create feedback channels, and provide employees with clarity in their work. Getting benchmark data for your own contact center, then working to improve against those metrics, is crucial to better serving customers. So, how do you, as a contact center team, measure up to the rest of your industry?
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