VocalCom

AUGUST 6, 2018

The technology may also play a behind-the-scenes role in the overall customer experience, actually influencing the way in which customers behave. Here are four main benefits AI can offer your customers. Once a brand has successfully gained a customer, every effort must be made to engage him continuously.

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Customer Experience Chatbots Big data Contact center software 48

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. HubSpot claims that 43% of customers want to see more video content from marketers.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers. Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. Social media influencers play an important role in customer loyalty.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. The post How AI Drives Targeted Customer Engagement appeared first on Vocalcom Blog.

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