Playvox

APRIL 25, 2023

Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. The chances are high that it will result in a negative customer experience and subsequently damage your reputation.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. This not only improves their performance but also enhances the overall customer experience.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

VocalCom

AUGUST 14, 2017

Great customer service begins with a customer-centric mindset. Brands that deliver exceptional service know that their customers are looking for great experiences that lead to long-term relationships. Here are six benefits of a strong customer service culture that every brand should consider.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Clearly, recording is an important part of the SMB call center software platform.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Balto

NOVEMBER 2, 2023

They also provide you with actionable insights that drive your decision-making and help you build a customer-first culture in your contact center. Providing a seamless customer experience is a pressing challenge that many contact centers are still struggling with. Another factor is process efficiency.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52