Contact center software CRM industry standards Telemarketing 
NobelBiz
SEPTEMBER 12, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Dive into the world of outbound sales, from industry insights to performance optimization.
Hodusoft
JULY 16, 2021
Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. Key Features of HoduCC Call and Contact Center Solution.
NobelBiz
APRIL 9, 2024
Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. The post What is Call Center Compliance?
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