Remove Contact center software Remove contact center workforce Remove outsourcing Remove Workshop
article thumbnail

Call Center Workforce Management

NobelBiz

She has managed multiple call centers in the US. Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers.