Remove contact center associations Remove Groups Remove Interactive Voice Response Remove Self service
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Success Story: Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

The Northridge Group

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. This created a robust view, categorizing their callers and the reasons for their calls into actionable healthcare-specific groupings. A Success Story. Click HERE to read about NRG’s technology solutions.

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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith

Vistio

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. You have a really wide group of teams that you oversee, which gives you a really good insight and leads me to my next question. That’s amazing.