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Workload forecasts

Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge

CCNG

JULY 19, 2023

Forecasting is the key to solving the puzzle of scheduling the right number of people. Now, let’s delve into some practical tips to help you conquer the forecasting challenge and elevate your WFM strategies to new heights. Capture lessons learned from past forecasting experiences to continually improve future forecasts.

Workload forecasts

Workload forecasts CCNG Consulting Consulting

#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List

Call Design

FEBRUARY 1, 2022

“WFM is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level, and within budget” the key factor to getting this right is to make staffing related decisions based off the forecasted workload demand. Forecasting Expertise .

Workload forecasts

Workload forecasts Service level Engineering Consulting

Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge

#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List

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