NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Don’t miss out—watch today! Well, they’re not!

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Taylor Reach Group

SEPTEMBER 29, 2020

Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). Second, a CRMs most important feature is its ability to effectively manage the sales process from prospecting to close, or from lead to client depending on your perspective.

Contact Center 85

Contact Center CRM Quality management Analytics 85

Taylor Reach Group

AUGUST 23, 2017

Average hold time. Average handle time. Quality/Compliance score. In a sales environment, we would add to this list sales opportunities, sales conversions, and sales dollars. All of the above metrics can inform the Team Leader and other management how an individual is performing.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66

NobelBiz

MARCH 23, 2022

Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs. Jason Cutter, CEO of Cutter Consulting Group. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52