Consulting Interactive Voice Response outsourcing Virtual Agent 
Outsource Consultants
JANUARY 11, 2018
In a recent article , Shelby Faris takes in in-depth look at Interactive Voice Response (IVR) technology. She acknowledges that though IVR is a vital component of many companies’ customer service, it’s not without its faults. 4 Ways Companies Benefit from Using IVR Services. Need IVR services?
Stafford Communications
SEPTEMBER 10, 2019
Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers. Interactive voice response (IVR) systems have been in place in call centers for decades. Using AI to Help Live Agents.
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Stafford Communications
SEPTEMBER 10, 2019
Rather than displacing agents, call center artificial intelligence is providing an opportunity to improve the experience for call center managers, agents, and end-customers. Interactive voice response (IVR) systems have been in place in call centers for decades. Here’s how.
Call Experts
MAY 8, 2019
Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. 4 Strategies to Outsource Telephone Triage . Do you need to upgrade your IVR? Outsourcing to Call Center Offers Efficiency and Savings. Etiquette Enhances the Workplace.
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. who interact with them. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.
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