Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Dialer 360

JANUARY 8, 2019

The fantastic ideas about employee engagement are here. Why Is Employee Engagement Important Topic Today? Employee engagement is getting a lot of consideration right now. List of Most Famous Ideas of Employee Engagement. Manage Formal reps Engagement Surveys. Raise salaries.

Employee engagement 23

Employee engagement Call Center virtual call center Surveys 23

Fenero

SEPTEMBER 15, 2018

Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover.

Call Center 8

Call Center Morale Automotive Metrics 8