Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge
CCNG
JULY 19, 2023
Forecasting is the key to solving the puzzle of scheduling the right number of people. Forecasting Expertise Partner with a forecasting expert who understands the unique practices of back-office work. Back-office work is handled differently than contact center work, so be sure these differences are factored in.
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