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The Power of Real-Time Monitoring in Call Centers

NobelBiz

The modern world is centered on the concept of immediacy and the ability to obtain information instantly. As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Real-time monitoring offers an unparalleled advantage in achieving this goal.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. According to a Microsoft Dynamics 365 report , 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.