The “We’ve Always Done it this Way” Mindset is Dangerous for Contact Centers
Outsource Consultants
JULY 17, 2018
If your company refuses to create a multichannel experience where customers can jump from channel to channel seamlessly, then the customers will do a simple Google search, find a competitor of yours who will give them the experience they’re seeking, and jump ship. It’s easy enough to do, especially with the internet. We can help!
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