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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Compare your score to industry standards (by region, country, industry). In the SaaS business, however, onboarding has become a very usual practice.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Compare your score to industry standards (by region, country, industry). In SaaS business, however, onboarding has become a very usual practice.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Compare your score to industry standards (by region, country, industry). In SaaS business, however, onboarding has become a very usual practice.