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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Compare your score to industry standards (by region, country, industry).

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Compare your score to industry standards (by region, country, industry).

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Compare your score to industry standards (by region, country, industry).