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How to Increase Agent Productivity: 12 Expert-Approved Tips + Strategies

JustCall

Implement time-management techniques Here are some popular time-management techniques that you can experiment with and implement for improving agent speed of working: Prioritizing tasks: Make a to-do list and prioritize tasks based on their importance and deadline.

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10+ Must Have Customer Service Skills to Look for in a Live Chat Agent

Comm100

Part of the willingness to learn and adapt involves being able to read manuals, guidelines, and ask superiors whenever they are unsure, instead of giving a customer wrong or uncertain information. It also involves being able to receive feedback, and not taking any constructive criticism from supervisors personally.