UJET

MARCH 22, 2021

The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. And the IVR is at the heart of that journey. Modernizing Your IVR.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

JustCall

FEBRUARY 13, 2023

Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. 5 Capterra– 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

JUNE 15, 2020

Virtual customer service is the new normal. Virtual agents are proved to be 13% more productive than their office counterparts. Efficient team collaboration is the reason behind some successfully running virtual customer service teams. Stay virtually connected with your customers using the JustCall IVR feature.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52