Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. What is Conversational AI ? How Does Conversational AI Work? Now, let’s explore the theory behind conversational AI.
Wowdesk Blog
SEPTEMBER 3, 2020
The customers in today’s times are aware. That being said, they are well aware of their legal rights when it comes to lodging a complaint. Additionally, your business relationship strongly depends on your complaint resolution skills. A complaint tracking software is indeed an indispensable part of your team.
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Calltools
OCTOBER 28, 2020
Agents won’t have to dial prospects and customers manually, which saves time. A dialer isn’t a new piece of technology. This technology dates back to the 1940s.) In this guide, learn the benefits of a dialer CRM and discover why you should incorporate this technology into your call center. Increased sales.
CX Journey
NOVEMBER 14, 2018
After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Wooden phone prompts and tinny music make wait time crawl. Save people work, and they’ll want to keep buying from you. Have Some Fun Surprise customers with a little humor, where appropriate. Upgrade the audio.
Dialer 360
FEBRUARY 11, 2019
Every communication technology brings its challenges and advantages. Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Whether each of connection technology and the channel is synchronous or asynchronous. Cloud technology is nothing advanced.
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