Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. What is Conversational AI ? However, if your resources are limited, that can be very challenging to achieve.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Wowdesk Blog

SEPTEMBER 3, 2020

The customers in today’s times are aware. That being said, they are well aware of their legal rights when it comes to lodging a complaint. Additionally, your business relationship strongly depends on your complaint resolution skills. A complaint tracking software is indeed an indispensable part of your team.

Management 52

Management Complaint resolution Wait times Customer Support 52

CX Journey

NOVEMBER 14, 2018

For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Wooden phone prompts and tinny music make wait time crawl. Save them a step.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36

Dialer 360

FEBRUARY 11, 2019

Every communication technology brings its challenges and advantages. Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Whether each of connection technology and the channel is synchronous or asynchronous. The right person made the solution happen and quickly.

Contact Center 21

Contact Center Call Center Complaint resolution Big data 21