Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41

Blueship Call Center

JULY 7, 2023

For some, putting greater emphasis on producing top-notch goods and services makes scheduling time for it secondary. Some businesses don’t have enough personnel devoted to meeting the demands of their clients after a sale or after a service. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Balto

JUNE 20, 2023

For example, AI chatbots now are capable of providing rich messaging types such as quick replies, carousels, and knowledge base snippets, enabling seamless self-service for your customers. Balto offers real-time guidance for your agents, driving enhanced results and more sales. How Does Conversational AI Work?

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Nicereply

SEPTEMBER 6, 2022

2022’s top customer service blogs. How to build an effective customer support knowledge base (Zapier). It’s chock-full of a ton of real examples from various companies on how to set up an impactful knowledge base. Complaints Resolution: Why It’s Important For Your Business (Peak Support).

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97