Complaint resolution, Healthcare and Surveys

The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

JULY 7, 2023

A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Q: What are the potential benefits of outsourcing customer care services? A: Outsourcing customer care services can provide several advantages.

outsourcing

outsourcing Customer Service Customer Care Self service

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

JUNE 9, 2021

Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Conduct surveys. Chatbots reduce costs.

Chatbots

Chatbots Marketing Upselling Surveys

Customer Contact Central

The Power of Customer Service: Making or Breaking a Brand

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

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