Nicereply

JANUARY 17, 2024

By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Beyond retaining customers, resolving complaints plays a significant role in business growth.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Up Your Service

JANUARY 28, 2020

Setting service standards is an approach commonly used to create consistent levels of service performance and enhance customer experience. Performance and process standards can be useful for compliance and short-term training, but they do not generate the understanding or appetite for long-term improvements in customer experience.

Complaint resolution 52

Complaint resolution Best practices Journey mapping Scripts 52

CX Journey

NOVEMBER 14, 2018

After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate. The more a contact center clings to tired norms, the more forgettable the experience. Upgrade the audio. Collaborate.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36