Blueship Call Center

JULY 7, 2023

Outsourced customer care services is revolutionised by technology Customer service is no longer solely restricted to in-person contacts or phone conversations in today’s fast-paced and fiercely competitive corporate climate. Self-Service Options Using self-service choices is another way that technology is changing customer service.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

CX Journey

NOVEMBER 14, 2018

And while individual agents won’t remember each caller, most contact centers have good CRM data. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Switch to FAQs and knowledge bases rather than strict agent scripts, so conversations feel more sincere.

Interactive Voice Response 36

Interactive Voice Response Customer Experience Complaint resolution Contact Center 36

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing.

Chatbots 52

Chatbots Marketing Upselling Surveys 52