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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.

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How to Make Your Customer Experience Stands Out in the Experience Economy

CX Journey

To compete in today’s market, companies have to go beyond providing excellent customer service. In the contact center, you can give customers the pleasure of chatting with friends by treating them as friends. Know your customer. Have Some Fun Surprise customers with a little humor, where appropriate.