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Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series

Connecting the Dots

APRIL 16, 2021

CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1]. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.

Customer Experience 62
Customer Experience Complaint resolution Benchmark Metrics 62
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Jun 29 – Customer Success Jobs

SmartKarrot

JUNE 29, 2021

As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Manage churn and down-sell processes and metrics for the region. Deliver the “Klugo Operating Excellence Engagement Program” jointly with the Project Manager / BPM Consultants.

Complaint resolution 10
Complaint resolution Accountability Upselling Metrics 10
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