Playvox

FEBRUARY 27, 2023

Putting the customer at the center of decision making and operational improvements, CX leaders across the customer service industry are connecting their CRM with their workforce management systems more frequently to enable a 360 degree view of their business and their day-to-day operations.

Management 75

Management Schedule adherence Contact Center Coaching 75

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Dialer 360

NOVEMBER 16, 2018

Obtain some feedback to find out how you can better position in your industry for future. Chasing schedule adherence for the shift, day after have ended missed opportunity to correct an issue quickly. Call Recording – Quality Monitoring. Recordings calls are an essential component of quality management.

Service level 23

Service level Contact Center Schedule adherence Call Center 23

CSM Magazine

JANUARY 9, 2023

The collaboration enables Salesforce Service Cloud customers to more efficiently manage forecasting, scheduling, adherence, capacity planning and long-term scheduling within Salesforce Contact Center along with the ability to easily make changes in real-time, based on Playvox’s AI insights. About Salesforce.

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

Monet Software

NOVEMBER 6, 2019

Workforce engagement management, a relatively new term in the market, combines solutions that help drive employee engagement through listening to the voice of your employee. Workforce management is one critical component to implementing a full-blown workforce engagement management strategy in your contact center.

Call Center 54

Call Center Schedule adherence Management call center workforce 54

Taylor Reach Group

AUGUST 23, 2017

Status states (lunch, break, coaching, training, etc.). Schedule Adherence. Quality/Compliance score. Points 1-11 (above) are metrics that tell the Agent and their managers how they are performing versus time management expectations and in comparison, to their peers. Quality Manager.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66