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When to Call a Contact Center Consultant…

CCNG

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Nowadays, a majority of people have easy access to multiple communication channels and they use those to communicate with businesses. Multi-tenant contact center software can efficiently manage customer interactions across various channels. Multi-tenant contact center software can facilitate gamification in the work environment.