Remove Analytics Remove Coaching Remove Gamification Remove Multi-channel support
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When to Call a Contact Center Consultant…

CCNG

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Business owners just need to log in to their dashboards and get all real-time analytics and generate reports with just a few clicks of a button.