Balto

JULY 12, 2022

As we continue our series into Key Performance Indicators (KPIs) for contact centers, we’re turning our attention to managers and supervisors. But what about our managers? These are the folks that keep our operations running smoothly: training and coaching our agents, and working to improve overall customer satisfaction.

Management 52

Management Coaching Contact Center Average Handle Time 52

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. It enables managers to take swift actions for process optimization.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Serenova

AUGUST 25, 2020

For this reason, workforce management has become a core focus of discussion amongst leaders looking to take their contact centers to the next level. However, a recent study highlighted that more than 69% of businesses still have no cross-channel workforce management solution in place. What is Workforce Management?

Contact Center 40

Contact Center Schedule adherence Management Coaching 40

JustCall

APRIL 4, 2023

.’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. 10 Inbound Call Center Sales Techniques Worth Trying A. <H2> Inbound Call Center Training – FAQs Q.

Call Center 52

Call Center Sales Inbound sales Upselling 52

JustCall

OCTOBER 25, 2023

From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry. These include: Providing training in time management techniques to help agents handle tasks efficiently. This reduces confusion and ensures consistency.

Surveys 52

Surveys Best practices Feedback Metrics 52

aircall

JANUARY 24, 2022

Call whispering – Allows an individual to listen in on calls and whisper a few words of advice without the caller hearing them. Call routing – Automatically route calls to the right person or department for first-call resolution. Time management skills. Software Integrations.

Call Center 126

Call Center Best practices call center software CRM 126