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A Virtual Call Center Could be your New Future: Maintaining Operations for a Fully Remote Team

SharpenCX

The tech we humans create outsmart us to take our jobs and conquer our government. Download Now: 7 tactics to coach your agents, no matter where they’re working. Stay on Top of the Challenges of a Virtual Call Center. In some circumstances, a virtual call center is even more efficient.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.