The Northridge Group
JULY 6, 2022
Thus, it comes as no surprise that we are seeing it trickle down to healthcare contact center associates, causing them to leave their jobs, with both payers and providers, at increasing rates since the onset of the pandemic. Contact Centers in Crisis. Empowering Contact Center Associates.
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. Contact Center Transformation Through QM.
Call Center Weekly
MARCH 1, 2018
I asked my team members for feedback, consulted with other successful leaders, and read everything I could on the subject of making meetings more effective. It’s a great skill in which to coach a strong performer. Ask for feedback! When I first became a supervisor, I vowed to change that. Have an official note taker.
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