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Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

The Northridge Group

JULY 6, 2022

Thus, it comes as no surprise that we are seeing it trickle down to healthcare contact center associates, causing them to leave their jobs, with both payers and providers, at increasing rates since the onset of the pandemic. Contact Centers in Crisis. Empowering Contact Center Associates.

contact center associations

contact center associations Contact Center Healthcare Call Center

Your Team Meetings Suck (But They Don't Have To)

Call Center Weekly

MARCH 1, 2018

I asked my team members for feedback, consulted with other successful leaders, and read everything I could on the subject of making meetings more effective. It’s a great skill in which to coach a strong performer. Ask for feedback! Matt Beckwith is proud to be a Contact Center Geek. Have an official note taker.

Contact Center

Contact Center contact center associations Coaching Feedback

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Manual Call Reviews? There's a Better Way!

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Customer Contact Central

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

Your Team Meetings Suck (But They Don't Have To)

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