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6 of the Best Apps for Remote Contact Center Teams

Fonolo

What’s also great about this app is that you can produce quotes and invoices, create email marketing newsletters and other communications, and provide multichannel customer support through its contact center and helpdesk platforms. It allows agents to provide better service and give you tools to upsell as well.

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Modernize Call Center with Contact Center as a Service (Ccaas)

Dialer 360

This is to run the cloud call center. So, this is where the cloud contact center as a service comes in. Contact Center as a Service). Surveys revealed the contact center is improving and modernizing customer experiences. Commanding analytics capabilities which provide actionable contact center insights.

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5 Ways Personalization Drives Sales Success

VocalCom

Your company may make these recommendations within a brand app, use chatbots to generate recommendations within messaging apps , or train employees working at physical stores to sharpen their cross-selling and upselling skills. They keep what they buy. The same survey found that once customers make purchases, they tend to keep their items.

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5 Ways AI Can Drive Proactive Customer Service

VocalCom

Understanding your customers’ behavior is critical to identifying opportunities for upselling and cross-selling. Then, use the technology to offer customers personalized recommendations based on their purchase history. AI essentially allows your brand to offer customers what they really want with great accuracy and precision.

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5 Key Benefits of Customer Journey Mapping

VocalCom

Such brands enjoy an average sales cycle that is 18 times faster, with 56% more revenue from upselling and cross-selling efforts. Increased sales. The same study reveals tremendous potential for increased sales. Marketing practices are also rewarded, as these brands experience a 54% greater return on marketing investment.

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5 Tips for Optimizing Email Marketing Campaigns

VocalCom

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Use strategic timing.

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5 Tips for Optimizing Email Marketing Campaigns

VocalCom

For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Use strategic timing.