VocalCom

JUNE 5, 2017

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers. Not including agents when creating scripts.

Scripts 48

Scripts Contact center software Contact Center Interactive Voice Response 48

VocalCom

OCTOBER 9, 2017

Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

MAY 15, 2017

Here are seven essential tips that enable brands to reduce AHT without compromising quality customer service. For example, they should be able to use a CRM database effortlessly, understand how and when to route customers to other agents, and know how to use call scripts effectively. Train and inform agents.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. Use call scripts to teach soft skills. Call scripts may therefore be used to teach agents soft skills and help them understand the voice and image of the brand. The post 7 Tips for Training Call Center Agents Effectively appeared first on Vocalcom Blog.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. They may have suggestions as to how call scripts may be revised, what channels need more attention, or how to better assist frustrated customers. The post 5 Essential Tips for Measuring Customer Satisfaction appeared first on Vocalcom Blog.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. In addition to listening closely and showing empathy toward customers, agents should be willing to add their own spontaneity to conversations rather than sticking to call scripts at all times. Provide consistent service on all channels.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48