Cloud contact, Multichannel, Quality management and Self service

Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations

Playvox

MAY 4, 2023

A true omnichannel contact center integrates its engagement channels so that agents have full access to a customer’s history, no matter what channel they reach out in. Multichannel contact centers offer service in many digital channels, but those channels are siloed.

Contact Center

Contact Center contact center solutions Multichannel Average Handle Time

Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

CSM Magazine

APRIL 28, 2021

Contact Centre as-a-Service (CCaaS) players might have the specialist cloud contact centre expertise and Unified Communications (UCaaS) players additionally offer voice functionality, but both lack the CRM capabilities necessary to fully understand the customer.

CRM

CRM Analytics Multichannel Telecommunications

Customer Contact Central

Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations

Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

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