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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

This unique episode promises valuable insights that will elevate your contact center’s success. Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.