Cloud contact Gamification Quality management Tools 
NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Streamlined processes, well-trained agents, and effective tools contribute to smoother operations and faster issue resolution.
Playvox
JANUARY 13, 2022
In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.
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City Communications
FEBRUARY 22, 2019
The contact center is the primary point of contact with customers in the after-sales field, and in some cases, it serves as a point of contact in making before-sales decisions and even making some sales outright. You Have All the Tools You Need, and Then Some. No One Wants to Work a Call Center Job.
Playvox
MAY 2, 2023
While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?
NobelBiz
FEBRUARY 22, 2023
Adequate Software Solutions Agents must have access to all of the tools and software they require to complete their tasks, as they may be tempted to use their own computers to access some of the tools through a web browser. The tools can compensate for the lack of direct touch in this scenario.
NobelBiz
FEBRUARY 22, 2023
Adequate Software Solutions Agents must have access to all of the tools and software they require to complete their tasks, as they may be tempted to use their own computers to access some of the tools through a web browser. The tools can compensate for the lack of direct touch in this scenario.
CSM Magazine
FEBRUARY 17, 2021
Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Here are three ways to get started: 1.
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