article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.

article thumbnail

Build Contact Center Knowledge for Improved Customer Experience

8x8

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Break and refreshment areas (and what is provided within them). Relaxation or gaming areas. Advancement opportunities and more.