VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. During training sessions, it can be helpful for agents to work in pairs and assess each other’s performance. In addition, top-performing agents may share their best practices with peers.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Supervisors should work with agents to revise call scripts regularly, as this keeps the content fresh and relevant and ensures a good conversational flow that will keep prospects interested. Encourage healthy competition.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. Supervisors should work with agents to revise call scripts regularly, as this keeps the content fresh and relevant and ensures a good conversational flow that will keep prospects interested. Encourage healthy competition.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

AUGUST 14, 2017

Using creative ways to train agents, such as gamification or fun offsite activities, helps them foster a team spirit and understand brand goals. Through such practices, brands become better organized and are able to deliver exceptional service. Greater employee motivation. When agents feel confident in their roles, their motivation increases.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48