Cloud contact Gamification Multichannel Scripts 
VocalCom
JULY 3, 2017
Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Use call scripts to teach soft skills. Call scripts may therefore be used to teach agents soft skills and help them understand the voice and image of the brand.
VocalCom
OCTOBER 9, 2017
Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. Gamification is a great tool for motivating agents and boosting their productivity. Encourage healthy competition.
VocalCom
OCTOBER 9, 2017
Revise call scripts regularly. The rest of the call script should also enable dialogue between the agent and prospect—agents should always allow customers to respond. Gamification is a great tool for motivating agents and boosting their productivity. Encourage healthy competition.
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