SharpenCX

MAY 10, 2022

Boost Morale and Satisfaction for Your Agents. Agent job satisfaction is now central to nearly every other metric in your call center. Whether your agents are new or seasoned, spending too much time on repetitive tasks can tank their morale and send customer satisfaction plummeting. . Contact Center Automation Trends.

Contact Center 76

Contact Center Morale call center software Chatbots 76

NobelBiz

MARCH 5, 2024

At its core, contact center reporting is the systematic process of capturing, analyzing, and leveraging data from every customer interaction across various channels. This includes calls, emails, live chat, and social media. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

FEBRUARY 15, 2023

Since it does not directly create a profit or new sales, customer service excellence is not often seen as a company’s top concern. However, poor customer service may severely affect the business and undermine your attempts to strengthen your sales strategy. Call centers utilize these systems to link agents and consumers.

Customer Support 52

Customer Support CRM Contact Center Analytics 52