SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. You can ask your team to turn their webcams on for that added personal touch. Fun fact: we loved this article on 27 ways to keep kids entertained while working from home.

Call Center 94

Call Center Morale Coaching Cloud contact 94

VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. For example, if a customer needs help assembling a product, the tutorial may feature a lively animation or a real person with a clear voiceover narration.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. In addition, use chatbots to offer personalized recommendations to customers, help them complete purchases, and keep them informed about delivery information and product availability.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. Tuning your Antenna for Personalization. Co-founder Sir Terry Matthews is an actual gosh-darned knight. The company is now owned by private equity but is still headquartered in Ottawa.

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Contact Center Entertainment Call Center call center software 99