Remove Cloud contact Remove Document Remove outsourcing Remove virtual call center
article thumbnail

BPO Call Center: How to Outsource (And is it Worth it?)

Babelforce

In this post: What is a BPO call center? Are outsourced teams as effective? How to choose a great BPO call center. Your guide to contact center automation. If you don’t, you’re either setting up a virtual call center or adding the cost of new office space to your outgoings.

article thumbnail

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Within an inbound contact center, if your telephony is connected to the CRM, CLI can bring up key information and allow the agent to set a good tone by greeting the caller. Cloud contact center. Document Management System (DMS). Virtual contact center software.