AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

8x8

MARCH 12, 2019

Here’s what AI in the contact center could do for your business: Use a Virtual Agent. A combination of 8x8’s existing AI technology and Google’s Contact Center AI gives you the ability to route simple questions to a virtual agent. Use Agent Assist.

Contact Center 54

Contact Center Cloud contact Virtual Agent Wait times 54

Connect

DECEMBER 11, 2023

By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. We provide simple, elegant solutions to the most complex problems.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Generated answers can be modified to create the best experience for the intended channel.

Self service 100

Self service APIs Transportation Contact Center 100

JustCall

MARCH 9, 2023

Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Connect

OCTOBER 23, 2023

As competition for customer retention and loyalty intensifies, establishing a point of strategic differentiation through contact centre transformation will become a business imperative. The cloud foundation. A significant factor driving the shift to a future-ready contact centre is the phasing out of on-premise legacy solutions.

Average Handle Time 72

Average Handle Time CRM Virtual Agent Metrics 72

Fonolo

APRIL 6, 2020

Allowing you to connect to multiple customer service channels, including rentable telephone lines, live chat, and email queues. It offers you both chat and video to directly connect with clients and it also offers email, document management, social intranet service, calendars and so much more.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108