Cloud contact Customer effort Multichannel Training 
VocalCom
MAY 21, 2018
Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the efficient use of contact center technologies. Only then can IVR menus truly serve customers well and save them time.
VocalCom
MAY 29, 2017
This information can then be used to improve service as well as marketing practices for greater customer satisfaction. Remember that your contact center agents have plenty of insights into your customers’ feelings. Ask agents for their feedback.
VocalCom
OCTOBER 31, 2017
Match customers to agents with the appropriate skills. Once your brand is aware of your customers’ personality types, make an effort to match customers to agents with the most appropriate skills. In addition to loyalty programs and promotional events, sending notes and rewards on customer birthdays is also a good idea.
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