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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

Average Handle Time

Average Handle Time Interactive Voice Response First call resolution Cloud contact

Mastering Skills-Based Routing: The Future of Efficient Call Management

NobelBiz

JULY 18, 2023

It’s a system where incoming calls are directed to the most skilled agent in that particular area, ensuring a higher chance of first-call resolution. Understanding Agent Profiles or Skill Inventory The first step in skills-based routing involves creating detailed agent profiles.

Management

Management First call resolution Contact center software Call Center

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Customer Contact Central

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

Mastering Skills-Based Routing: The Future of Efficient Call Management

Webinars

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