NobelBiz

NOVEMBER 16, 2021

Nancy Munro is an expert in contact center training simulations. For years she worked with someone to develop software that can measure people’s emotions. Hence, the question: is measuring customer emotions actually a good idea? The power of emotions for Sales agent In sales, emotional intelligence is a key component.

Contact Center 52

Contact Center Coaching Sales Consulting 52

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. The continuous cloud migration of contact centers distinguishes these years.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. The continuous cloud migration of contact centers distinguishes these years.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52